RETURNS POLICY

You can always contact us with any returns question at shop@gaze.com.au.

 Change of Mind

In the event you change your mind about any of your items you have 7 days from the date they are delivered to request a return for an exchange or refund of the purchase price. Shipping costs are not refundable.

To be eligible for a return items must be in the same condition as when you receive them – unused and never assembled, in their original packaging and with all original labelling/documents. You will also need the receipt/proof of purchase and order number. 

To start the returns process, please contact us at shop@gaze.com.au and include your order number and reason for requesting a return. We will then communicate with you about your request, and if your request is deemed to meet our ‘change of mind’ criteria we will give you further advice about how and where to send your item(s). All costs associated with returning the item(s) to us will be your responsibility. Items sent back to us without following this process will not meet the criteria for a ‘change of mind’ refund. 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have purchased via the ‘change of mind’ process as outlined above. As soon as you receive confirmation from us that the the return has been approved, you can make a separate purchase for the new item while waiting for your refund to process. This will allow you to minimize your wait time because we can move ahead with dispatching your new item once the returns process is underway. Alternatively, you are of course free to wait until the funds appear back in your account before re-ordering.

Refunds

To be eligible for a refund the products you are returning must be:

• Purchased within the last 30 days
• Unworn, undamaged and unmarked
• In their original condition and
• In the original packaging and shoe box (we consider this part of the item)

If we approve a refund you will automatically be refunded via your original payment method after we receive your returned item. Please remember it can take some time for your banking institution/payment service provider to process the refund and the funds to show in your account. This is out of our control.

Damages and Issues

Please inspect your order as soon as you receive it and contact us immediately at shop@gaze.com.au if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

In the rare event the packaging is notably damaged at the time of delivery, to the extent you are worried damage may exist to the item(s) inside, you can decide not to accept receipt of the goods from the carrier. Please take photos of the damage before the carrier leaves with the damaged package. Then contact us immediately at shop@gaze.com.au outlining the issue and include the photos as supporting evidence – this will assist in expediating a resolution in this situation.